Question 1

Do I need to wear a mask to my appointment?

Accepted Answer

*Updated April 29, 2022 - For the foreseeable future, we ask that you wear a mask during your massage therapy session. Clients may choose to remove their mask while they are face down on the massage table, but will be asked to put it back on when they turn face up.   Click here for more information on proper mask use.

Question 2

What PPE will my therapist be wearing?

Accepted Answer

Our massage therapists will be wearing medical grade masks, ASTM Level 3.

Question 3

What other changes can I expect in the clinic?

Accepted Answer

Here are a few things you will notice: - we ask that you do not arrive more than 5 minutes before your appointment in order to minimize waiting room traffic - there is hand sanitizer in the waiting area and in the treatment room - please clean your hands before and after your treatment. - your therapist will be wearing the relevant PPE - our payments are now contactless - we direct bill, as well as accepting credit cards or e-Transfers

Question 4

Should I cancel my treatment if I'm not feeling well?

Accepted Answer

We ask that you err on the side of caution when it comes to deciding whether or not to cancel an appointment. We will not be charging a fee for any cancellations up to 24 hours before the scheduled start time of the appointment.   Appointments can be cancelled/changed online up to 24 hours before the start time. After that point, please contact our office by email at info@zenithwellness.ca or text or leave a voicemail at (780)238-6824.   We will be happy to reschedule your visit for a time when you are feeling better to minimize the risk to the therapists and the other clients sharing the space. Thank you in advance for understanding.

Question 5

Are the therapists at Zenith vaccinated?

Accepted Answer

Our team members are up to date with their COVID-19 vaccinations (including the booster).

Question 6

Do you offer direct billing services?

Accepted Answer

Yes, we offer direct billing to the following benefits providers: - Alberta Blue Cross
- Alberta School Employee Benefit Plan (ASEBP)
- BPA - Benefit Plan Administrators
- Canada Life (formerly Great West Life)
- Canadian Construction Workers Union
- Chambers of Commerce Group Insurance
- CINUP
- ClaimSecure
- Cowan - D.A. Townley - Desjardins
- First Canadian
- Great West Life (now Canada Life)
- GroupHEALTH
- GroupSource
- Industrial Alliance
- Johnson Inc.
- Johnston Group Inc. - La Capiltale
- LiUNA Local 183
- LiUNA Local 506
- Manion
- Manulife Financial
- Maximum Benefit
- Medavie Blue Cross (RCMP and Veterans Affairs Canada) - People Corporation - RWAM Insurance Administrators
- Sun Life Financial
- TELUS AdjudiCare - Union Benefits

Question 7

What forms of payment do you take?

Accepted Answer

Our clinic has contactless payment processing. In addition to direct billing, we accept credit card and e-Transfers to info@zenithwellness.ca. At this time we do not accept debit or cash.

Question 8

Why do you need my credit card number on file?

Accepted Answer

Effective June 1, 2020, our online booking system requires an active credit card number on file before any appointments can be booked. At the time of your appointment, you may choose to pay with a different card or by e-Transfer instead. If we are direct billing on your behalf, the card will not be charged unless the claim is denied or only party covered by your benefits. Storing the number on your file is a secure and efficient way to streamline our billing and payment process. In the event of a 'no show' or cancelling within 1 hour of your appointment, a missed appointment fee will be charged to this credit card.

Question 9

Can I get a massage if I'm pregnant?

Accepted Answer

Yes, your massage therapist is trained in prenatal massage and will adjust your treatment and positioning accordingly. Please make a note when booking your appointment to let us know that you are pregnant, and how far along, so we can make the necessary preparations before you arrive.

Question 10

Can I book massage therapy at Zenith after being in a motor vehicle accident?

Accepted Answer

Yes, our registered massage therapists would be happy to be a part of your MVA treatment team. When booking your first massage after the accident, please indicate in the appointment notes that you've been in an MVA. Bring copies of your AB-1 and AB-2 forms to your first appointment and they will be added to your chart.  *After your accident, it is important that you are assessed by a Primary Health Care Practitioner (physiotherapist, chiropractor or medical doctor) before your first massage therapy session.

Question 11

Will Zenith bill the cost of my treatment directly to the insurance company?

Accepted Answer

Yes, we will invoice the insurance company directly for the cost of your treatment. Please be sure to bring copies of your AB-1 and AB-2 forms to be added to your chart, which contain the contact information for your adjuster.

Question 12

How do I get to the College Plaza location?

Accepted Answer

The address is 8215 112 St NW (Suite 506). The building is at the corner of 82 Avenue and 112 Street, and the main entrance faces west. You can also enter the building via the street level parkade. Take the elevator to the 5th floor, and exit left to Suite 506. Come into our shared waiting room and take a seat - there is no receptionist in this space. We will come and meet you at the time of your appointment.  
*Please note - the lobby doors are locked on Sunday for security reasons related to COVID-19. You can enter the building through Starbucks, H-Mart or the parkade.

Question 13

Where should I park at College Plaza?

Accepted Answer

Parking is available on 82 Avenue (ePark), 83 Avenue (limited 1- and 2-hour free parking) and in the street level parkade (Impark).

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