Frequently Asked Questions
COVID-19 Related Information
Do I need to wear a mask to my appointment?
We recommend that you wear a mask during your physiotherapy or massage therapy session, but it is not required. Clients will not wear their mask while they are face down on the massage table, but will be given the opportunity to put it back on when they turn face up. We will have disposable and reusable masks available for purchase on site.
What PPE will my therapist be wearing?
When you see Keeley for physiotherapy, she will be wearing a mask for the duration of your treatment. More information regarding masking during physiotherapy can be found here.
What other changes can I expect in the clinic?
Here are a few things you will notice:
Should I cancel my treatment if I'm not feeling well?
During these unprecedented circumstances, we ask that you err on the side of caution when it comes to deciding whether or not to cancel an appointment. We have adjusted our late cancellation policy, and will not be charging a fee for any cancellations up to one hour before the scheduled start time of the appointment. We will be happy to reschedule your visit for a time when you are feeling better, to minimize the risk to the therapists and the other clients sharing the space. Thank you in advance for understanding.
Physiotherapy Questions
Do I need a doctor's referral to make an appointment?
No, a doctor's referral is not required before you book a physiotherapy assessment. Some insurance companies require the doctor's referral in order to be eligible for coverage - contact your insurance provider if you are unsure.
Billing Questions
Do you offer direct billing services?
Yes, we offer direct billing to the following benefits providers:
What forms of payment do you take?
Our clinic has contactless payment processing. In addition to direct billing, we accept credit card and e-Transfers. At this time we do not accept debit or cash.
Why do you need my credit card number on file?
Effective June 1, 2020, our online booking system requires an active credit card number on file before any appointments can be booked. At the time of your appointment, you may choose to pay with a different card or by e-Transfer instead. If we are direct billing on your behalf, the card will not be charged unless the claim is denied or only party covered by your benefits. Storing the number on your file is a secure and efficient way to streamline our billing and payment process. In the event of a 'no show' or cancelling within 1 hour of your appointment, a missed appointment fee will be charged to this credit card.
Massage Therapy Questions
Can I get a massage if I'm pregnant?
Yes, your massage therapist is trained in prenatal massage and will adjust your treatment and positioning accordingly. Please make a note when booking your appointment to let us know that you are pregnant, and how far along, so we can make the necessary preparations before you arrive.
Directions and Parking
How do I get to the Evolve Strength South location, and where do I park?
The address is 4825 89 St NW (Suite 25). From 51 Avenue, turn south on 89 Street. Proceed south one and a half blocks, and turn left into the parking lot of the "Epic" building (large cement building). There is free parking in the stalls labelled "Evolve Fitness" or "Visitor." Enter Evolve (near the East end of the building) and let the front desk staff know that you have arrived for your appointment with Zenith.
How do I get to the College Plaza location, and where do I park?
The address is 8215 112 St NW (Suite 506). The building is at the corner of 82 Avenue and 112 Street, and the main entrance faces west. You can also enter the building via the street level parkade. Take the elevator to the 5th floor, and exit left to Suite 506. Come into our shared waiting room and take a seat - there is no receptionist in this space. We will come and meet you at the time of your appointment. Parking is available on 82 Avenue (ePark), 83 Avenue (limited 1- and 2-hour free parking) and in the street level parkade (Impark).
For all other questions, please email info@zenithwellness.ca. Thank you!